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Returns & Refunds

Returns

At Dog Nation, if you're not satisfied, we're not satisfied. That's why we work with you to resolve any issues you may have with our products. There is a simple 30-day return policy in place.

Returns are accepted for a maximum of 30 days from receiving the product. The returning product must be undamaged and unmarked and packaging must be in its original re-saleable condition. The returned purchases can be exchanged for another product or a store credit only. Return postage is non-refundable and is to be paid by the customer.

Refunds

Refunds are only given for items that are received damaged, significantly different than advertised on the website, or not fit for intended purpose. Refunds will only be issued to the method that was used to pay for the order.

Items not eligible for exchange or refund

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Products colours disclaimer

Despite every effort to provide accurate images of each product's colour, actual colours may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Dog Nation will not accept responsibility for any colour shade differences that are not factory faults. In purchasing from Dog Nation, you agree to accept the small risk that there will be a slight variation between the actual colour and the representation on our website.

Additional non-refundable items

  • Personalised items such as personalised dog collars or ID tags with engraved personal info cannot be exchanged or refunded unless they have been received already damaged or faulty.
  • We will not refund or exchange items due to incorrect size choice or change of mind. It is important that you accurately measure your dog(s) and check our sizing guides for extra assurance. If unsure, please contact us prior to making your purchase.
  • If the item has been soiled and washed or if washing instructions have not been followed.

To initiate a return or exchange, simply email us at info@dognation.com.au with your order number and the email used when the order was placed. Our team will reply with detailed instructions on how to proceed.